Are you in the minority?

I was queuing to pay at a shop the other day when my phone rang. I took the call and quickly hung up when I got to the front so that I could pay for my shopping. The shopping assistant was surprised that I had hung up to speak to her. She told me that it was the first time that had happened, and everybody else just carried on speaking on the phone while they paid; as if she did not exist.

I thought it was just basic manners to speak to the person serving you, and not to treat them as a servant. I must be in the minority.

How do you treat those around you? Are you in the minority?

Do you want my money or not?

Why do so many companies make it so difficult to give them money? Here are just 5 ways to make me take my money elsewhere?

  • Don’t have a website
  • Have a website, but don’t provide contact details
  • Have a website with contact details, but don’t respond to my queries
  • Don’t return my phone calls
  • Break your promises, or make unreasonable promises

I bet you are thinking that your business would never do any of these. These are not difficult things to get right; they really are the basics. If you can’t get these right, how are you going to get a complex task like implementing a 5 year growth strategy right?

In this week alone, every one of these has happened to me several times, when trying to work with both small and large organisations.