Craigstrachan.com – Keep talking!

A tongue in cheek look at some of the changes in the Toastmasters organisation over the last few years.

You have been a member for more than a few years if:

1. You achieved a CTM award. Do you remember the Able Toastmaster award?
2. Your CTM manual had 15 speeches in it
3. As VP Education, you had to fax programmes to members, and if you were a member the programme was faxed to you by the VPE
4. You remember carbon-copied area visit reports which needed to be mailed to the district governor
5. Club and district performance reports were mailed to clubs and district on a quarterly basis. You could not view them online
6. Membership application forms needed to be mailed or faxed to WHQ
7. Educational awards needed to be mailed or faxed to WHQ
8. You were not admitted to a club meeting unless you were wearing a jacket and tie (ok some clubs still enforce this, but very few)
9. New membership dues was $16, and renewals $18 (or even less)

While this list is in jest, it shows how the organisation has progressed over the last several years, and how it continues to be a dynamic and growing organisation. Now we have:

1. A very strong communication and leadership track
2. Programmes are placed on club websites and emailed to members
3. Area visit reports are electronically processed and automatically emailed to relevant people
4. All club and district reports (as well as archives) are available online
5. Most forms can now be processed online, including new membership applications, dues payment and  educational awards
6. It is far less formal than in the past, and clubs have adapted their formality to suit their markets
7. We now have a podcast, and online training
8. Yes dues are now $20 and $27 respectively, but still astonishingly good value

What should be added to the list?

Why do so many companies make it so difficult to give them money? Here are just 5 ways to make me take my money elsewhere?

• Don’t have a website
• Have a website, but don’t provide contact details
• Have a website with contact details, but don’t respond to my queries
• Don’t return my phone calls
• Break your promises, or make unreasonable promises

I bet you are thinking that your business would never do any of these. These are not difficult things to get write; they really are the basics. If you can’t get these right, how are you going to get a complex task like implementing a 5 year growth strategy right?
But in this week alone, every one of these has happened to me several times, when trying to work with both small and large organisations.

I just gained a new client because her current service provider takes too long to get back to her.

Not because my product is better, or because I am more skilled. It was simply because I am a better communicator than her previous supplier.

• How effective is your communication?
• What business are you losing because of your communiucation skills?
• How can you improve your communication with your clients?

Everyone Communicates, few Connect by John Maxwell

Published by Thomas Nelson

***look below for a free copy – contest closed

Many of us have intentions to read more self-development books, but by the end of the work-day we are simply too tired, so we end up in front of the TV or reading a light novel.

This book is one of those that you can pick up at the end of the day. It is filled with stories and anecdotes drawn from his own experience and from others; all of which illustrate the points that he is trying to make. The story telling style makes it easy reading; yet still a book of substance. This is typical of what I have come to expect from his other books. At 250 pages it is not a long read, but you can always go back to it again and again.

The main premise of the book is that while we spend a huge amount of time communicating, we are not necessarily making the right effective connections that are crucial to effective communication and leadership.

The book is divided into two main sections; principles and practices. It is self explanatory, but he gives a few simple principles on making better and effective connections, and then shows how to implement them.

The book is aimed at anybody wishing to make better connections; and could be applied in both your personal or business life. He gives simple tips at the end of chapter, divided into three main areas, namely one-on one, a group or an audience.

For the public speakers out there; some great tips (and affirmation of some things you already know), for those of you in corporate business, some tips on working with colleagues, in teams at or in a group environment, such as at meetings. And one-on one communication is important to us all.

An unusual feature of the book is that John Maxwell posted the manuscript of the book on his blog www.johnmaxwellonleadership.com, and he received over 100,000 view over eleven weeks, resulting in over 70 quotes, stories and anecdotes from readers which resulted in over 100 revisions. Every contributor is acknowledged in the book.

I am a fan of John Maxwell, so it is difficult to be unbiased, but as a communicator and public speaker, this is a great book, and it is going to help you to become even better.

It is available from Amazon in hardback for $17.15.

The folks at Thomas Nelson have kindly provided 5 free copies to readers. Leave you name in the comment section below, and I will randomly draw 5 names on 28 July who will each receive a copy.

Thanks to Thomas Nelson for the (signed) review copy.

I have received a copy of my recent interview with the times. This was recorded at the dinner at the Toastmasters conference in Johannesburg.  I discussed Toastmasters, the importance of communication and leadership skills, and why the Toastmasters programme is so important.

Download the podcast.

Thanks to Ian and Michael Bratt, as well as the Times for the copy.

Here is a great slide deck illustrating how to use visuals to portray a story. It is an advert of John Maxwell’s new book  “Everyone Communicates, Few Connect“. I will be reviewing the book shortly, so watch this space. In the mean time, enjoy the slides.

It shows that you can easily tell a story with lots of pictures, and few words.

Just before I went on Christmas leave, I tried to set-up an out of office at one of my clients (where I have an email address). I am used to setting it up in Outlook, which is a very simple procedure. However this client is running a rather old version of GroupWise (v7).

The help file in Outlook explains how to create an out of office in exactly 49 words, while the GroupWise help file took over 500 words to completely confuse me (I never managed to get it working in the end).

My point is twofold. Firstly that GroupWise is probably the worst email system in the world. Secondly, their help file is far to confusing. It managed to confuse a very experienced computer user.  If I was confused,  I really feel sorry for the regular user. It should not take 500 words to explain such a simple task.

Ok, here is the lesson. Are you ever a GroupWise help file when you communicate? Do you give complex, confusing messages that make no sense? Or are you Outlook, providing short, effective and powerful messages?

For your reading pleasure, here are the instructions for both products (good bedtime reading).

Here is how you do it in Outlook:

Turn an Out of Office Assistant rule on or off

To turn out of office rules  on or off, on the Tools menu, click Out of Office Assistant.
In the Status box, select or clear the check box next to the rule you want to turn on or off.

Here is how you do it in groupwise version 7:

To create a vacation rule

• Click Tools > Rules > New.
• Type a name in the Rule Name box, such as Vacation Rule.
• Click the When Event Is pop-up list, then click New Item.
• Next to And Items Are, select Received. Make sure no other item source is selected.
• Do not make any selections under Item Types.
• Use Define Conditions to add specific information to your rule. The following are examples of using Define Conditions.
• If you want to set up the dates during which the rule is in effect. Click Define Conditions > click Delivered in the first drop-down list > click On or After Date in the second drop-down list > in the date field, select the date you are leaving on vacation. Click the End pop-up list > click And. On the new line, click Delivered in the first drop-down list > click On or Before Date in the second drop-down list > in the date field, select the date you are returning from vacation > click OK.
• If you want to make sure you reply only to items that are sent specifically  to you (and not to list servers or newsgroups). Click Define Conditions > if you have already specified information in this dialog box, click the End pop-up list > click And. On the new line, click To in the first drop-down list > click [ ] Contains in the second drop-down list > in the next field,  type your name as it displays in the To field of a mail message.
• If you want to make sure that you do not reply to items from yourself (possible through delayed delivery). Click Define Conditions > if you have already specified information in this dialog box, click the End pop-up list > click And. On the new line, click From in the first pop-up list > click [x] Does Not Contain in the second drop-down list > in the next field, type your name as it displays in the From field of a mail message > click OK.
• If you want to reply to internal items only. Click Define Conditions > if you have already specified information in this dialog box, click the End pop-up list > click And. On the new line, click From in the first drop-down list > click [x] Does Not Contain in the second drop-down list > in the next field, type @ > click OK.
• Under Then Actions Are, click Add Action, then Reply.
• The Reply dialog box is displayed, showing Reply to Sender selected (you cannot select Reply to All). If you want your reply to include the sender’s original message, select Include Message Received From Sender. Click OK.
• Type a message, for example:
• I will be out of the office from September 3-September 10. If you need assistance during this time, please contact Martha Robbins at extension 1234.
• Click OK.
• Click Save. Verify that the rule has a check mark next to it, indicating that it is enabled, then Click Close.
• Rules that trigger a reply (such as this vacation rule) keep a record of who a reply has been sent to, and make sure that a reply is sent only once to that user.

For completeness sake, here is how Google’s Gmail does it (36 words).

1. go into Settings->General
2. then scroll down to Out of Office AutoReply
3. Fill Subject and Message

Every time you leave your office set Out of Office AutoReply on, when you’re back turn it off.

Image from Flickr