Heard in a presentation by (the other) Michael Jackson
Yes, you should wake up every morning terrified with your sheets drenched in sweat, but not because you’re afraid of our competitors. Be afraid of our customers, because those are the folks who have the money. Our competitors are never going to send us money.
Jeff Bezos, CEO, Amazon.com
Remember who could be sending you money, and do everything to gain their trust, respect and business.