This is what customer service is!

I have had my Amazon Kindle for about 18 months (6 months out of warranty), and a few weeks ago it started behaving strangely, in that whenever it went onto standby, it would crash.

So, I started a live chat with Amazon support on their website to see if we could resolve it. The short version of what happened is that they are replacing it with a brand new (not refurbished) 3G Kindle, at a total cost to me of $85, bearing in mind that my Kindle is 6 months out of warranty, and that the total cost of the order (include shipping and tax), is $210. They had no obligation whatsoever to offer me a $125 discount on a replacement unit.

The customer service staff were friendly, supportive and helpful. My new Kindle arrives next week.

Imagine if every company offered such great service.

What service do you offer?

Book review: Obstacle Illusions

Obstacle Illusions: Transforming Adversity into Success.

Stephen J. Hopson was born deaf but quickly learned to speak and began attending public school. At five years old, he told his parents he would become a pilot and was dismissed as being foolish, but as an adult he made aviation history by becoming the world’s first deaf instrument-rated pilot.

He says “As a transformational speaker, my audiences expect no less from me. When I’m up there on the platform, I have a huge responsi-bility to bring forth ideas and concepts that have the potential to truly transform lives but if I try to be someone else then the mes-sage gets lost. The audience subconsciously turns a deaf ear.”

Having a blind wife exposes me to many disabled speakers that have achieved despite having a disadvantage in life. This is not just another life-story written by a disabled person.

In the preface, Stephen says that it can be read in a single sitting, and he is right. It is not a long book, and it is very easy reading. However, it is the type of book that you keep going back to. Rather than writing a chronology of his entire life, he presents his message through a series of 25 vignettes, each describing what he learned through something that had happened to him (and often things that he caused to happen). Each chapter ends with a something to think on, and a reflective exercise on how you can apply the lessons that he has learned to your own life.

Stephen is a remarkable person, and he has written a remarkable book. The stories are inspirational, and perfect to put your own perspective back on track. You can buy it from Amazon.com for $16.10, or find out more about Stephen on his website.