I have been using Microsoft Office 2010 for a few months now. When I closed Word the other day, the following dialogue appeared on the screen. Basically Word had made a list of words that I commonly use that are not in the Word dictionary, and gave me the option of uploading them to their spell check database.
I am sure that they are using the community-gathered information to add new words to the dictionary to make for an ultimately better product.
This is a simple and elegant way to make a better product, and to have happier customers.
- What are you doing to make your products better?
- How are you involving your customers?
- Is it easy for your customers to provide feedback?